Patient Service Center


Moving out away from a comfort Zone and familiar environs of your home country for medical care overseas- we understand the stress level is doubled. Our program is structured to ensure that you don’t have to worry about anything beyond your loved one’s medical care.

Our International Guest Care Managers have extensive experience in caring for international patients.

Feel Free to lean on your Friendly International Guest Care Managers

  • Passport/Visa assistance – You will be assisted throughout the process. After the confirmation of your treatment plan with us, our specialist will issue a letter to the embassy requesting for a medical visa on your behalf. This process would expedite the issue of your visa.

  • Medical care

    • Priority appointments with physicians
    •  Second opinions can be arranged
    •  Pre-treatment precautions and prohibitions
    •  Life support ambulance for conveyance
    •  Management of prescription requests
    •  Arrangement of follow-up visits with physicians
  • Airport Pick-up Arrangements can be made to pick you from the airport. Please confirm the requirement of assistance prior to your arrival.

  • For emergency treatment, our ambulance and medical team will arrive at the airport to assist the transportation of the patient.

  • Communication- All our specialists and nursing staff are capable of communicating in English and are committed to offer the best care to you.

  • Interpreter Services- we understand the cultural significance of other countries and therefore, we offer Interpreter Services for patients from outside India. Many people find the prospect of new places, new people and new doctors daunting. To ease this concern, right from the initial hospital response, patients and relatives will be attended to by special co-ordinators. If required, an interpreter/translator will also accompany them throughout their stay.

  • Nearby Accommodation- There are various options nearby which could be booked for a comfortable accommodation for overseas patients and their relatives. Few prominent names are- Radisson Blue Paschim Vihar- 5 star (15 kms away), The Piccadily Janakpuri- 5 STAR (15 kms away), Crown Plaza Rohini- 5 STAR (20 kms away).

  • It’s nearness to JJIMS Hospital ensures that relatives and care takers are close at hand. They have a multitude of facilities like a multi-cuisine restaurant that serves meals all day, complimentary wireless internet access to stay connected and many such conveniences.

  • Financial information

    •  Cost estimates for anticipated treatment
    • Money exchange assistance
    •  Convenient financial transactions
    •  Smooth “single window” discharge